FAQ

I want to cancel the workshop, what do I do?

If you wish to cancel your booked workshop session, you will need to email or contact customer service at sance as soon as possible. Please note that there may be penalties for late cancellations, so we recommend reaching out at your earliest convenience if you need to cancel your order. We will assist you in the cancellation process and provide any relevant information regarding penalties or fees. Thank you for understanding.
Pourquoi les FAQ sont-elles importantes ?

Les FAQ sont un excellent moyen d'aider les visiteurs du site à trouver des réponses rapides aux questions courantes sur votre entreprise et à créer une meilleure expérience de navigation.
Can we still book a workshop for less than 6 people?

You can still enjoy having a workshop with a small group. However, please note that prices may change and will be slightly higher for groups smaller than 10 people. We are committed to catering to your specific needs and ensuring a great experience. Please contact Sance to discuss the details and arrange your customized workshop.
I want to change the date for the workshop, is this possible?

Yes, you can change the date. We are happy to accommodate you in joining the next available dates, provided there is enough space. We will do our best to meet your needs and ensure you have a great experience. Please contact Sance to discuss the details and arrange your new workshop date.
Will I get a refund if I cancel my booking?

For cancellations, please be aware of the following policy: Cancellations made at least 48 hours before the session date will receive a full refund. Cancellations made less than 48 hours before the session date will receive a 50% refund. We appreciate your understanding and cooperation. If you have any questions or need further assistance, please don't hesitate to contact us.
Why is the workshop I booked got cancelled?

Please note that each session requires a minimum of 6 participants and accommodates a maximum of 10 participants. If we do not reach the minimum number of attendees, we unfortunately have to cancel the session as it is not viable to proceed. If the session is canceled due to insufficient participants, you will have the option to either reschedule for the next available dates or receive a full refund.
Comment ajouter une nouvelle question et réponse ?

Pour ajouter une nouvelle FAQ, procédez comme suit : 1. Gérez les FAQ depuis le tableau de bord de votre site ou dans l'éditeur 2. Ajouter une nouvelle question et réponse 3. Attribuez votre FAQ à une catégorie 4. Enregistrez et publiez. Vous pouvez toujours revenir et modifier votre FAQ.
Puis-je insérer une image, une vidéo ou un GIF dans ma FAQ ?

Oui. Pour ajouter un média, suivez ces étapes : 1. Gérez les FAQ depuis le tableau de bord de votre site ou dans l'éditeur 2. Créez une nouvelle FAQ ou modifiez-en une existante 3. Dans la zone de texte de réponse, cliquez sur l'icône vidéo, image ou GIF 4. Ajoutez des médias de votre bibliothèque et enregistrez.
Can you convert studs to dangly earrings?

es, we can convert studs to dangly earrings. Please contact us at your earliest convenience to select from a variety of findings that best suit your preference
How much is your bespoke pieces?

Our bespoke pieces start from £18, varying depending on complexity. Please contact us if you would like to discuss your requirements and receive a precise quote. Additionally, let us know your desired timeline for completion so we can expedite the process.